We define the term “user” as an individual or representative of registered business who register an account with us or comes into communication with us. Any information provided by user is treated as confidential unless the communication happens on open channels such as community support forums, social channels. We acknowledge the right of users to their privacy and commit to help safeguarding the same.
We take your privacy seriously and only basic information is required by us for processing the signup process. We do not ask or store your credit card information. We do not share member’s details with anyone, nor we run ads or other commercial activities apart from our said business from our domains.
Yes, we do send out periodic emails to members to update them on new products, and policy changes.
- How do we collect your personal information?
- What kind of information do we collect?
- Information collected by 3rd party service providers
- Information Collection and Use
- Sharing information with 3rd parties.
- If You Opt to Receive Communications, How We Will Contact You
- Site Functionality
- How to access and update your information
- How long is personal information stored
- Security of Your Information
- Correcting/Updating Personal Information
How do we collect your personal information
Personal information such as name, email, usernames are collected during account creation and in events of users using our contact forms, live chat support or entering any promotional event via entry forms.
What kind of information we collect
Personal details such as Name, email, username are required for creating account on our sites. Other information such as billing address, VAT ID and phone numbers are required for Trade Accounts for generating automated invoices. Other than usernames (unique) all personal information can be easily updated by users themselves by logging into userpanel. IP used for logging into our sites is also recorded.
Information collected by 3rd party service providers
From time to time we employ 3rd parties to provide various services to our site users. For example, we use intercom, crisp, mailchimp, for communicating with our users. These services do store our users details on their system. Anonymized data is collected by analytics services such as google analytics.
- Purpose of collecting information
- Enable site access and provide services
- Access to download area, support channels and services
- For security, preventing fraud or identity theft
- Fulfill our legal obligations, compliance, regulatory, audit and tax compliance as required by law.
- Provide product information on updates, support, fixes and new products releases to users.
- Analytic purposes such as by monitoring traffic, usage to optimize our content / placements for better user experience.
Information Collection and Use
You may decide whether to proceed with any activity that requests personally identifiable information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction. We do not collect information from individuals under the age of 18. If you are under the age of 18, we ask that you do not submit any personal information through the Site. If we have specific knowledge that an individual under the age of 18 has submitted personally identifiable information to the Site, we will delete such information permanently and without notice.
Except as described below, Awan International will only disclose your personally identifiable information to third parties if acting under a good faith belief that such action is necessary (1) to conform to legal requirements; (2) to protect and defend the rights or property of Awan International; (3) to enforce the Awan International Terms of Service; or (4) in the event of a merger, acquisition or sale of all or substantially all Awan International assets relating to the business in connection with which the information was collected. Awan International collects personally identifiable information that can be divided into the following categories:
Awan International Product Registration Information: Some Awan International products ask you for certain personally identifiable information as part of the registration process (including but not limited to your name, email address, credit card information and connection type and number of computers). Certain of this information is necessary in order to conclude the transaction, and for applicable products, to be eligible to receive technical support. Awan International keeps personally identifiable information collected in the course of registration of Awan International products confidential and does not sell, trade, or exchange mailing lists with any organization.
Credit Card Information: If you use a credit card to purchase products via this Site, your name as it appears on the credit card, the credit card number, expiration date and billing address will be encrypted as it passes over the Internet. Awan International does not record or keep your credit card information for online credit-card transactions; rather such information is simply passed through to our contracted payment processing vendor. Awan International may access such information through the payment processing company, but does not do so except to process refunds or adjustments and to the extent necessary in the event of non-payment or disputed payments, or as may be necessary for Awan International compliance, in Awan International’ discretion, with applicable law.
Sharing information with 3rd parties
We do not share or sell any user information with 3rd parties. Transfer of personal information does take place in the events of processing payments through payment gateways such as paypal / Stripe. In the absence of recurring payments such transfer of information is initiated by users.
We reserve the right to disclose personal information, activities log under legal obligations to the legal, tax authorities within the preview of the law to assist with legal claims, identity theft protections, frauds.
If You Opt to Receive Communications, How We Will Contact You
Email: With your permission, Awan International will send you communications, including informative emails/newsletters about product upgrades, product updates, new products, and services. These communications provide you with special offers that may be of interest to you. Awan International uses a third-party programs of outbound email technology to send email from our servers and does not collect information about you but does collect requests to unsubscribe.
Cookies: A “cookie” is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our Site. Once you close your browser, the cookie simply terminates. For instance, by setting a cookie on our Site, you would not have to log in a password more than once, thereby saving time while on our Site. You may still use our Site if you reject the cookie. The only drawback to this is that you will be limited in some areas of our Site. For example, you will not be able to use certain features of our forum or other parts of the Site that offer customized settings.
Log Files: We (Awan International and/or our contracted web analytics provider(s)) do keep track of the domains from which you access our Site and Services on the World Wide Web, and may log IP addresses or other identifiers for statistical purposes. We do this to gather broad demographic information for aggregate use to identify and analyse trends and the results of our marketing efforts, to help diagnose problems with our servers and to administer the Site and Services, and analyse users’ movements. We may periodically share aggregate demographic information with our business partners. IP addresses and other identifiers are not linked to personally identifiable information.
Links: This Site contains links to other sites. Please be aware that we Awan International are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Site.
Newsletter: If you wish to subscribe to our newsletter, we ask for contact information such as name and email address.
Security of Your Information
All information gathered on the Site is stored and maintained in secure facilities.
Updating information, delete and downloading information
Simply log into our site and proceed to profile section to update your personal information.
For deletion of account, you can proceed to Privacy section and submit request. Such requests will be processed within 72 hours (excluding weekends). Please note that we will retain some of your personal information as required by law for legal, tax, fraud detection and audit purposes especially if you have entered into commercial contract by purchasing goods from our sites.
You can download xml file of your personal information from the Privacy section of your user panel.
How long is personal information storedAwan International does not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. Transactional information (purchase record) is stored permanently for legal, audit and tax purposes. When an delete request is made and approved, Awan International would remove all personal information from its all network sites, 3rd party services, newsletters or chat systems.
Correcting/Updating Personal Information
You are free to update your information at any time directly through our Site. At your request, Awan International will change your information; we may request evidence of your identity before doing so. In as much as your information will never be used without your explicit consent, we are not able to update the email address to which you subscribe to Awan International communications on your behalf.
To change your information, or request that your information be changed / deleted, please use one of the following options: